Open to Head of Marketing & Growth · Product Lead · CX Lead — Remote & Global

I build growth engines — and the AI systems that run them.

I'm Arun — a growth & marketing leader, product builder, and AI systems builder with 14 years across B2B SaaS, D2C, and e-commerce. I've founded 3 ventures, owned P&Ls up to $8M, driven adoption by Salesforce, Dell & Fortune 500 accounts, and re-built marketing functions to run leaner with Claude + N8N. ISB MBA.

Head of Marketing Growth × Product GTM & Positioning Performance & CRO AI Agents · N8N P&L Owner 0→1 Founder
By the numbers

Outcomes, not activity.

Fourteen years compressed into the metrics that actually move boards: revenue, efficiency, and speed. Every number here is tied to a real venture below.

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Years building & scaling growth engines
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Revenue P&L managed (Vosmos)
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Peak sustained blended ROAS
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Blended CAC reduction (Vosmos)
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Monthly bookings growth (Waylo)
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Conversion / demo lift across roles
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Marketing ops automated with AI / N8N
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Largest cross-functional team led
The rare overlap

Most marketers pick a lane.
I live in the intersection.

The market is full of people who are either enterprise B2B or consumer D2C — either creative or quantitative. The candidates who compound value sit where those circles overlap. That's where I've spent my career.

  • Enterprise + Consumer: ABM that won Salesforce & Dell — and D2C engines sustaining 4–6× ROAS. Same operator.
  • Marketing + Product: I write the PRDs and own the roadmap, then build the GTM that ships it. Three product lines launched at Vosmos.
  • Creative + Analytical: A published author and poet who runs cohort, RFM & funnel autopsies. Story and spreadsheet.
  • Operator + AI-native: While 68% of CMOs report being unprepared for AI, I already run production AI agents that do the work of a small team.
Selected work

Five engines, built and scaled.

Click any venture to see the thinking — the problem I walked into, the insight that unlocked it, what I built, and what it returned.

The problem

A new sustainability-led tea brand with zero awareness, a crowded category, and no budget to outspend incumbents. Brand, GTM, performance, and P&L — all on one operator.

The insight

Margin, not just revenue, wins D2C. AOV engineering + repeat purchase + automation beat raw acquisition spend. The brand had to feel premium and run lean.

What I built

End-to-end identity & narrative; multi-marketplace launch; disciplined paid media; CRO program; a CRM lifecycle across email/WhatsApp/push; and N8N + Claude agents running the back office.

4–6×Sustained blended ROAS
+75%Conversion lift (1.6% → 2.8%)
+22%AOV via bundle engineering
30%+Revenue from repeat customers
~60%Manual ops removed with AI
The problem

Pipeline was stagnating. The root cause wasn't spend — it was a fuzzy ICP and feature-led messaging that enterprise buyers couldn't map to outcomes.

The insight

Enterprise buys outcomes, not features. Sharpen the ICP, rebuild the narrative around business results, and arm sales with proof — and the funnel re-compounds.

What I built

A full GTM re-architecture across 3 lines (incl. an 'AI in Events' capability & an artisan-commerce platform), ABM motion, sales enablement, and a structured A/B program — accelerated 3× with Claude.

$8MRevenue P&L managed
−32%Blended CAC
+35%Demo conversion rate
−3 wksAverage sales cycle
Content output via Claude
F500Adoption: Salesforce, Dell & more
The problem

Founded a jewellery brand in a high-trust, high-AOV, high-consideration category — where online buyers hesitate and CAC can spiral.

The insight

Reduce purchase anxiety and you unlock both AOV and a B2B channel. An immersive consultation experience + a partner network changes the unit economics entirely.

What I built

An AI-powered 3D consultation experience (owned discovery → PRD → UX → launch), a redesigned discovery-to-purchase funnel, a wedding-planner/retail B2B channel, and NPS-led iteration — through to acquisition.

AcquiredBy a 45-yr-old jewellery group
+35%AOV from 3D consultation
+18%Repeat purchase rate
55%Revenue from B2B in 6 months
ROAS across channels
The problem

A consumer grocery app burning CPI on acquisition while churn quietly leaked the gains. Growth looked fine on the top line; the cohorts told a different story.

The insight

Cohort, basket & frequency analysis revealed assortment depth and delivery reliability were the real retention levers — not more ad spend. Fix retention, and acquisition pays back.

What I built

A gamified referral loop, funnel & creative optimization, RFM segmentation with lifecycle-triggered campaigns, plus subscription bundles & cross-sell.

+40%Acquisition (−18% CAC)
−25%Cost per install
+30%Registrations
+27%Orders
−15%Churn
The problem

A travel marketplace with global demand partners but a conversion funnel and pricing logic that left bookings — and margin — on the table.

The insight

Booking growth lives at the intersection of pricing experiments, UX friction, and partner economics (EPC & contribution margin) — not just traffic.

What I built

Pricing experiments, UX & funnel optimization, a partner-onboarding GTM, and managed global demand partnerships (Trivago, Kayak). Company later acquired.

+188%Monthly bookings (800 → 2,300)
+35%Conversion rate
AcquiredBy eDreams Odigeo
GlobalDemand partnerships managed
How I think · proprietary playbooks

The Compound Growth System™

These aren't frameworks I read in a book — they're the operating models I've built across five ventures. You won't find them anywhere else on the internet. Here they are, free.

Outcome Positioning

Diagnosis → Narrative → Enablement

The fastest growth lever is rarely more budget — it's sharper meaning. I diagnose where buyers stall, rebuild the story around the outcome they're buying (not the features I'm selling), then arm every channel and the sales team with that single narrative. When the message compounds, the funnel compounds.

1Pinpoint the ICP that actually converts
2Reframe features as business outcomes
3Build one narrative, everywhere
4Enable sales with proof & collateral
Result at Vosmos: +35% demo conversion, sales cycle cut by 3 weeks, blended CAC down 32%.

The Centaur Stack™

Sense · Synthesize · Automate · Amplify · Audit

The chess analogy: a grandmaster paired with a machine beats either alone. My operating model treats AI as the engine and the human as the judgment layer. Claude does the thinking-at-scale; N8N does the doing; I own taste, strategy, and the final call. It's how a one-person function ships like a ten-person team.

SSensecapture signals & data
SySynthesizeClaude reasons
AAutomateN8N executes
AmAmplifyscale output
AuAudithuman judgment
Result at Hill Queen Tea: ~60% of manual marketing ops removed — output scaled with zero added headcount. See it live in the AI section below.

The Persona Prism™

One buyer, refracted through five lenses

Flat personas ("Marketing Mary, 34") don't drive decisions. I build a prism — refracting each buyer through five lenses so messaging, channel, offer, and product all align to the same human. AI keeps these personas living: enriched continuously from real behavioural data instead of frozen in a slide.

1Job-to-be-done
2Trigger & timing
3Anxiety / objection
4Proof that converts
5Channel & moment
Applied at 212 Healthcare: outcome-based packaging mapped to patient anxiety lifted AOV +58% with no extra acquisition spend.

The Funnel Autopsy™

Signal → Segment → Stage → Source → Solve

When a number drops, most teams guess. I run an autopsy: trace the signal down through the segment, the funnel stage, and the true source — before prescribing a fix. It's root-cause analysis borrowed from my analyst years at TCS, applied to growth. The discipline is refusing to treat symptoms.

1Signalwhat moved?
2Segmentfor whom?
3Stagewhere?
4Sourcewhy, really?
5Solvefix the cause
At CP Milk, the autopsy revealed assortment depth & delivery reliability — not ad spend — were the retention levers. Churn fell 15%.

The ROAS Flywheel

Creative × Audience × Funnel × Lifecycle

Sustained 4–6× ROAS isn't a lucky campaign — it's a flywheel. Disciplined creative A/B testing feeds audience signal; clean funnels protect conversion; lifecycle & CRM recycle customers back into cheap, high-intent demand. Each turn lowers CAC and raises LTV, so the next turn spins faster.

1Creative testing at volume
2Audience & bid discipline
3CRO protects the funnel
4Lifecycle recycles demand
Across Hill Queen Tea & Aabhushanify: 4–6× and 5× ROAS sustained, with 30%+ of revenue from repeat customers.

The Clarity Cascade™

North Star → OKRs → Owned trade-offs → Cadence

"Followers talk about problems; leaders talk about solutions." I lead by cascading clarity: one North Star, translated into OKRs, owned by people who hold real trade-offs, reviewed on a tight cadence. I've led cross-functional teams of 15+ — designers, performance marketers, engineers, affiliates, influencers — by making the why impossible to misunderstand.

1Set the North Star
2Translate to OKRs
3Push ownership down
4Review on cadence
Founder-level urgency, applied as a manager: teams that ship — and a venture taken all the way to acquisition.
AI & automation, in production

I don't just use AI. I build with it.

While most leaders are still piloting, I run live AI agents and N8N pipelines that do real work — enrichment, nurturing, content, and ops — every day. Here's one of them, mapped.

Live pipeline — "Lead-to-Loyal" agent (Claude × N8N)

A real automation from Hill Queen Tea: a new signal enters, AI enriches & scores it, N8N routes a personalised nurture across channels, syncs the CRM, and flags anything human-worthy for me. Hover the nodes.
① Signal form · ad · marketplace ② Claude enrich score · segment · intent ③ N8N router branch by persona ④ Nurture email · WhatsApp · push ⑤ CRM sync enrich · dedupe · log ⑥ Human audit high-value → me feedback loop → re-score

CRM enrichment agents

Inbound leads auto-enriched, scored, and segmented by AI before they ever hit a human — so the team only touches the ones that matter.

↳ Hours of manual qualification removed

Lead-nurture sequences

Persona-aware nurture across email, WhatsApp & push — triggered by behaviour, written with Claude, routed and timed by N8N.

↳ 30%+ of revenue from repeat customers

Content & creative pipelines

Briefs → drafts → variants → scheduled posts, with brand voice held constant. 3× content output at Vosmos, without 3× the team.

↳ 3× output, consistent brand voice

AI-assisted media buying

Meta Advantage+ & Google Performance Max paired with my own creative-testing discipline — machine scale, human taste on the creative.

↳ Sustained 4–6× ROAS

GTM & strategy frameworks

I use Claude as a thinking partner to pressure-test positioning, build sales-enablement, and draft PRDs — faster first drafts, sharper final calls.

↳ Strategy at startup speed

Always-on ops automation

Reporting, social posting, data hygiene and routine workflows run themselves on N8N — freeing the team for the work that needs a human.

↳ ~60% of manual ops automated

The Centaur Stack™ — my human + AI operating model

Five layers. The machine handles scale; I hold the judgment. This is the discipline that turns "AI tools" into actual leverage.

01

Sense

Capture every signal — behavioural data, market intel, customer voice.

02

Synthesize

Claude reasons over it — segments, scores, drafts, and proposes.

03

Automate

N8N executes the workflow — routing, sending, syncing, logging.

04

Amplify

Output scales 3–10× without scaling headcount or burning the team.

05

Audit

I own taste, ethics, and the final call. The human stays in the loop.

How I lead

Founder urgency. Operator discipline.

I've built teams from zero and led cross-functional groups of 15+. My job as a leader is to make the goal so clear that good people can move fast without me in the room.

01

Clarity over control

Cascade one North Star into owned trade-offs. People move faster when the why can't be misunderstood.

02

Step toward problems

I treat pressure as signal, not threat. The hardest problem in the room is usually the one worth owning.

03

Evidence beats opinion

We argue with data — cohorts, experiments, autopsies — not seniority. The best idea wins.

04

Leverage the team, then the machine

Hire for judgment, automate the rest. AI frees people to do the work only people can do.

Followers think and talk about their problems. Leaders think and talk about the solutions. For me, problems are opportunities — I step toward them.
— A principle I've built every team and venture around

Discipline, from the start line

Schooled at Army School, Sukna (Darjeeling) before engineering and an ISB MBA — the structure stuck. It's why I can hold an $8M P&L and a poem in the same week.

The arc

Engineer → Product Growth → Systems Builder → Founder

Not a straight line — a compounding one. Each chapter added a layer: systems thinking, then data rigour, then ownership, then leverage.

2025–Now

Founder & Growth Lead, Hill Queen Tea

Sustainability-led D2C brand · AI-native

The full operator: brand, GTM, performance, P&L — run lean on Claude + N8N. The thesis of everything before it.

2024–2025

Associate Director, Growth Marketing, Vosmos

B2B SaaS event platform · $8M revenue P&L · enterprise / ABM

Re-architected GTM across 3 product lines; −32% CAC; Salesforce, Dell & Fortune 500 adoption.

2022–2024

Chief Growth & Product Officer, AabhushanifyAcquired

D2C + B2B jewellery · acquired

Built it, scaled B2B to 55% of revenue, launched an AI 3D consultation — and took it to acquisition.

2022–2023

MBA, Marketing & Operations

Indian School of Business (ISB)

Sharpened strategy & operations on top of a decade of execution.

2021–2022

Head of Growth & Product Marketing, CP Milk

D2C grocery app · $5M P&L

Owned acquisition-to-retention for a consumer app at real scale.

2018–2021

Digital Marketing & Product Head, WayloAcquired

B2B SaaS travel marketplace · acquired by eDreams Odigeo

+188% bookings, global demand partnerships, and a first taste of an exit.

2015–2018

Founder, Expletus Media

Performance marketing agency · Delhi

Ran multi-client paid acquisition and the agency P&L. Grew agency revenue dramatically and launched a programmatic SMS platform — among the first of its kind in India.

2012–2015

Business & Financial Analyst

Tata Consultancy Services · Pune

Where the metrics-driven instinct was forged. Analytics & reporting for enterprise clients — root-cause thinking became muscle memory.

2008–2012

B.Tech, Electronics & Communication

Sikkim Manipal Institute of Technology

Trained to think in systems and signals — the foundation under everything that followed.

Growth & Strategy

Growth Strategy & OKRsGTMDemand GenICP & ABMCAC/LTVLifecycle & CRMCROA/B TestingSEO/SEMD2CE-commercePerformance MarketingRevOps

Product & Brand

Product DiscoveryRoadmapsPRDs & User StoriesJourney MappingFunnel AnalysisPLGNPSMonetisationBrand StrategyPositioningStorytellingPR

AI & Automation

ClaudeChatGPTN8N AI AgentsPrompt EngineeringMeta Advantage+Google Performance MaxContent AutomationCRM EnrichmentLead-Nurture Agents

Analytics & Platforms

GA4MixpanelAppsflyerTableauHubSpotSalesforceKlaviyoBrazeShopifyAmazon Seller CentralFlipkart AdsMeta AdsGoogle AdsLinkedIn Ads
Beyond the funnel

The human behind the metrics.

The best marketers are students of people — and you can't understand people from a dashboard alone. Here's what keeps me curious, competitive, and human.

Cover of Your Love Is All I Seek by Arun Chachan
Published author

Your Love Is All I Seek

A novel · APK Publishers · 204 pages

My published romance novel — the story of a young man who arrives in Pune for his first job, falls for his colleague Sandhya on a trip to Lonavla, and discovers a voice he never knew he had: a guy who couldn't write a single phrase started composing poems and songs for her. Then his past comes for him. It's a roller-coaster of love in its purest, most unconditional form.

"It wasn't easy to wait when I knew you wouldn't be mine. I loved you with all my heart without expecting love in return."

And I'm not done — I'm currently writing my next book. Storytelling is the same craft whether the product is a tea brand or a heartbreak.

Fiction · RomanceISBN 978-93-81791-32-5EnglishPaperback
✍️

Writing & poetry

Words are my first love. Beyond the novel, I write poetry — the discipline of saying the most in the fewest words is exactly what great positioning demands. Currently drafting my second book.

🎱

Snooker

My favourite game. Snooker is strategy disguised as a sport — you don't just sink the ball in front of you, you play three shots ahead and leave yourself a position. Sound familiar?

🏏

Cricket

Team game, long format, momentum and patience. It taught me that you win sessions, not just matches — the same way you win quarters, not just campaigns.

🧭

Travelling

New markets, new cultures, new ways people make decisions. Travel is field research for a marketer — every place is a lesson in what moves human beings.

Let's build something

Have a growth engine
that needs an operator?

I'm open to Head of Marketing & Growth, Product Lead, and CX Lead roles — full-time, fractional, or advisory, remote and global. If you're scaling a function and want someone who can own the outcome and run it lean with AI, let's talk.

Lands directly in Arun's inbox. He typically replies within 24 hours.